Who we are

Portetta Ltd
Courchevel Moriond (1650)
73120 Saint Bon France
Telephone : 0033 4 79 08 01 47
Facsimile : 0033 4 79 08 16 23
Email: info@portetta.com

Payment transactions

All payment transactions are handled by a third party payment gateway Credit Call, whose secure transaction processing environment exceeds industry standards such as PCI DSS. We do not process any credit cards details on our own website and any cardholder data is secured by using a combination of symmetric and asymmetric cryptographic algorithms.

Room Deposits/Cancellation Policy

A 50% deposit will be charged to the credit/debit card used to secure your booking upon confirmation. The remaining 50% deposit will be charged to the credit card, 30 days prior to your arrival date. In the event of a cancellation prior to 60 days before arrival date, a fee of 500€ will be retained and is non-refundable. In the event of a cancellation between 60 to 30 days prior to arrival date, the 50% deposit will be retained and is non-refundable. In the event of a cancellation 30 days prior to arrival date, 100% will be retained and is non-refundable.

Should you need to cancel your reservation within the cancellation policy and up to 72 hours prior to arrival due to having Covid-19 (on proof of a positive Covid-19 test) or a public health restriction from your place of residence or travel, the pre-payment for your reservation will be fully refunded minus any bank or card fees incurred by Portetta.

In case of “Force Majeure”: “Force majeure” means any event external to the parties which is both unpredictable and insurmountable in nature and which prevents either the customer or the hotelier from assuming all or part of the obligations provided for in the contract. This is particularly the case in the case of strikes, insurrection, riots, pandemics and prohibitions enacted by government or public authorities inclusive of COVID-19. It is expressly agreed that force majeure suspends the performance of the parties' mutual obligations and that each party shall bear the costs arising therefrom. In the event of the Force Majeure clause being triggered pre payment for accommodation and accommodation packages will be refunded.

Table Booking/Cancellation Policy

Please note that the time you have booked is when we need you to be sat at the table, if you would like drinks beforehand please arrive 30 minutes prior. If you are running late please contact us and let us know to avoid cancellation of your booking. If you need to cancel we would like 72 hours notice by calling +334.79.08.01.47 

For information on our Privacy Policy, click here.